The ‘People’ Economy: High-Growth Roles in Education and Customer Experience

The way we learn, work, and interact with brands is changing—and it’s creating a massive demand for ‘Human-First’ professionals.

As technology becomes more automated, the value of high-quality human interaction is skyrocketing. Australia is currently seeing a surge in roles focused on education technology and global customer experience management.

EdTech and Learning

The education sector is being disrupted by companies like IXL Learning, which are hiring passionate individuals to help personalize the learning experience for students across Australia. This is a perfect sector for former educators looking to transition into corporate roles.

The Global Service Standard

When it comes to customer experience (CX), global leaders like Concentrix and Foundever are expanding their Australian footprints. These companies provide essential support for major brands, offering career paths in management, training, and operational excellence.

The ‘Soft Skills’ Advantage

Modern workplaces are also investing heavily in their own people. Happy Humans Consulting is a prime example of the growing trend toward workplace wellness and culture consulting. Companies are realizing that a happy workforce is a productive one, and they are hiring specialists to ensure their teams thrive.

Strategy for Success

• Focus on your emotional intelligence (EQ).
• Highlight any experience with CRM tools.
• Emphasize your ability to solve problems under pressure.

Whether you’re in customer support or corporate consulting, the “Human” element is your greatest asset in 2026.